Privacy Policy Notice

The policy: This privacy policy notice is for this website; https://www.spppumps.com and served by SPP Pumps Ltd and governs the privacy of those who use it. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. If you do not agree to the following policy you may wish to cease viewing / using this website.

Policy key definitions:

  • "I", "our", "us", or "we" refer to the business, SPP Pumps Ltd.
  • "you", "the user" refer to the person(s) using this website.
  • GDPR means General Data Protection Act.
  • ICO means Information Commissioner's Office.
  • Cookies mean small files stored on a users computer or device.

Who We Are

SPP Pumps (‘we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.

SPP Pumps’s registered office is at Crucible Close, Mushet Industrial Park, Coleford, Gloucestershire, GL16 8PS and we are a company registered in England and Wales under company number 04839607.

Processing of your personal data

Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases.

  • We are registered with the ICO under the Data Protection Register, our registration number is: Z9088731.

You can obtain further information about data protection laws by visiting the Information Commissioner's website at https://ico.org.uk/.

Information That We Collect

SPP Pumps processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.

The personal data that we collect from is: -

  • Name
  • Company Name
  • Company Mobile Telephone Number
  • Company Email address

How We Use Your Personal Data (Legal Basis for Processing)

SPP Pumps takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. The purposes and reasons for processing your personal data are detailed below: -

  • We may occasionally send you marketing information where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests

Your Rights

You have the right to access any personal information that SPP Pumps processes about you and to request information about: -

  • What personal data we hold about you
  • The purposes of the processing
  • The categories of personal data concerned
  • The recipients to whom the personal data has/will be disclosed
  • How long we intend to store your personal data for
  • If we did not collect the data directly from you, information about the source

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

Sharing and Disclosing Your Personal Information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement.

Safeguarding Measures

SPP Pumps takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place

Transfers Outside the EU (if applicable)

SPP Pumps utilise some products or services (or parts of them) that may be hosted/stored in non-EU countries], which means that we may transfer any information which is submitted by you outside the European Economic Area ("EEA") for the below purposes: - CRM system (Salesforce.com) for Accounts / Contacts and Business Opportunities

Therefore, when there is a business opportunity, the personal information we hold (company email address) may be stored on servers which are hosted in non-EU countries. Where this is the case, we will take steps to ensure that those providers use the necessary level of protection for your information and abide by strict agreements and measures set out by SPP Pumps to protect your data and comply with the relevant data protection laws.

Consequences of Not Providing Your Data [if relying on statutory/contractual requirement basis]

You are not obligated to provide your personal information to SPP Pumps, however, as this information is required for us to provide you with our services/deliver your products, we will not be able to offer some/all our services without it.

How Long We Keep Your Data

SPP Pumps only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.

Internet cookies

What are cookies?

A cookie is a small file – it is saved onto your computer or other device when you visit our website.

Cookies store small pieces of information. For example - they will remember that you have visited our website or performed a certain action.

We use cookies to help us improve your experience when you visit our website. For example, a cookie might store information so you don't have to keep entering it.

Cookies also let us know which pages of our website you visited; they help us develop and market our services.

  • Session cookies - these expire when you close your web browser

Our website contains links to other websites, including social media sites and apps. We are not responsible for the content or privacy practices (including the delivery of any cookies) of these websites. We strongly encourage you to read the privacy policies of those websites before providing those third parties with your information.

SPP Pumps Ltd operates from one website and has a standard cookie policy for our site and as such you can find more detail on our Cookie Policy here.

Log Files

Like most standard website servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyse trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information. (IP addresses are tied to personally identifiable information to enable our web-based service).

Links to third party sites

Our site may contain links to other sites. SPP Pumps Limited is not responsible for the privacy practices, or the content, of those web sites.

What Else you Should Know about Privacy?

Remember to close your browser when you have finished your user session. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet cafe. You as an individual are responsible for the security of, and access to, your own computer.

Please be aware that whenever you voluntarily disclose personal information over the Internet that this information can be collected and used by others. In short, if you post personal information in publicly accessible online forums, you may receive unsolicited messages from other parties in return. Ultimately, you are solely responsible for maintaining the secrecy of your usernames and passwords and any account information. Please be careful and responsible whenever you are using the Internet.

Lodging A Complaint

SPP Pumps only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.

 

SPP Pumps Ltd

Data Protection Steering Committee

Mushet Industral Park

Crucible Close

Coleford

Gloucestershire

GL16 8RU

Data_Protection@spppumps.com