Last Updated On 01-Apr-2025
Effective Date 01-Apr-2025

This Privacy Policy describes the policies of SPP Pumps Ltd of registered office, Crucible Close, Mushet Industrial Park, Coleford, Gloucestershire, GL16 8PS, England United Kingdom of Great Britain and Northern Ireland (the), email: enquiries@spppumps.com, phone: 01594 832 701 on the collection, use and disclosure of your information that we collect when you use our website ( https://92941d8d5b.nxcli.io ). (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page. Policy key definitions:

• "I", "our", "us", or "we" refer to the business, SPP Pumps Ltd.
• "you", "the user" refer to the person(s) using this website.
• “Service” refer to our website.

Processing of Your Personal Data:

Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases. We are registered with the ICO under the Data Protection Register, our registration number is: Z9088731. You can obtain further information about data protection laws by visiting the Information Commissioner's website at ico.org.uk.




Information We Collect:

We process your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice. We will collect and process the following personal information about you:

• Name
• Email
• Mobile

How We Use Your Information:

We will use the information that we collect about you for the following purposes:

• Marketing/ Promotional
• Testimonials
• Enforce T&C
• Support
• Administration info
• Manage customer order
• Site protection

We may occasionally send you marketing information where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests. If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which you grant consent unless we are required to do otherwise by law.

How We Share Your Information:

We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:

• Marketing agencies
• Analytics
• Data collection & process

We require such third party’s to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.

We may also disclose your personal information for the following: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.

Transfers Outside the EU:

SPP Pumps utilise some products or services (or parts of them) that may be hosted/stored in non-EU countries], which means that we may transfer any information which is submitted by you outside the European Economic Area ("EEA") for the CRM system (Salesforce.com) for Accounts / Contacts and Business Opportunities.

Therefore, when there is a business opportunity, the personal information we hold (company email address) may be stored on servers which are hosted in non-EU countries. Where this is the case, we will take steps to ensure that those providers use the necessary level of protection for your information and abide by strict agreements and measures set out by SPP Pumps to protect your data and comply with the relevant data protection laws.

Retention Of Your Information:

SPP Pumps only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.

The service will retain your personal information with us for 90 days to 2 years after user terminate account or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

Your Rights:

Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at enquiries@spppumps.com. We will respond to your request in accordance with applicable law.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure. If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

Cookies and Third-Parties:

To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookies Policy.

Our site may contain links to other sites. SPP Pumps Limited is not responsible for the privacy practices, or the content, of those web sites.

Security:

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control.

We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Grievance:

SPP Pumps only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If however you have any queries or concerns about the processing of your information that is available with us, you may email us at SPP Pumps, Crucible Close, Mushet Industrial Park, Coleford, Gloucestershire, email: enquiries@spppumps.com. We will address your concerns in accordance with applicable law.

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