|
| |
Step 1: |
Once
you are on the phone with a member of our support
team, you will be directed back to this page after
your support representative provides you with a
unique connection code. You will then enter the
code in the field below and click the Click
Here button to initiate the screen-sharing
session. |
| |
| Step 2: |
You
are prompted to download a small virus-free plug-in. |
| |
| Step 3: |
With
your permission, your support representative can
view your screen and share control of your mouse
and keyboard. |
| |
| Step 4: |
You
are in full control of your computer at all times.
You always have overriding control of your mouse
and keyboard, and you can end the screen-sharing
session at any time. |
|
|
|
