Quality Policy Statement - January 2009
We at SPP aim to provide products and services that continually increase levels of customer satisfaction. using processes that support our company's core values.
Our business performance will promote the following relevant objectives:
- Safety and Environment - we shall offer safe products and maintain a safe and healthy workplace with optimum and environmental goals
- Quality - we shall develop and sustain a culture of competence and effectiveness with attention focused on meeting customer needs and expectations and measurement of satisfaction
- Improvement - we shall pursue a policy of continual improvement through visible, measurable time-linked objectives, to meet customer statutory and regulatory requirements in all that we do
- Value - we shall foster a culture of efficiency and good practice to provide best value performance
- Employees - we commit to train, develop, motivate and communicate with all of our employees in support of our quality objectives, in a happy and successful workplace
These objectives will be sought using a document Quality Management System set out to meet the requirements of ISO 9001 - 2000 and we will regularly review the outcomes.
The Quality Management System will be subject to reviews for continuous improvement.
We shall benchmark ourselves against best practice seen in other companies, seeking to establish leading performance in the interests of our customers, employees, suppliers, other partners and our shareholders.
Owen Shevlin
CEO
